Does this mean I can’t take a picture of the guest during the autograph session?
We will not add any extra restrictions on taking photos whilst queuing or at their autograph table simply due to the photo shoot. Some guests will have restrictions, and if this is the case there will be signage at their table or booth to confirm what they may be.
What do I do if I want to go to two photoshoots happening at the same time?
If you talk to a member of crew in the photo area they will be able to advise you of the best way to do this.
What happens if it doesn’t come out for some other reason?
This is highly unlikely, however should there be a problem and your image does not print, we would pop you back into the queue (near the front) to allow you to have another photograph taken. If there is a technical fault with your photo that has not been picked up by our crew, such as yourself or the guest blinking, lens flare on your glasses that covers your eye or a printer fault, please speak to the crew there and then. This can only be rectified in our photo studio when the photo shoot is taking place – if you have a problem that needs escalated, please speak to our Pitbosses in red at the area.
How does your queuing system work?
When purchasing a photo session you will be asked to select a “Batch” at checkout. This is how we order our queues.
For example: 11:00am Guest Photo Shoot.
Batch 1 will be called at 11:00am, Batch 2 at 11:10am, Batch 3 at 11:20am and so forth.
If you wish to check which batch we are up to you can speak to the crew member operating the queues. You may be asked to return to the queue if you have a higher batch number, but will always be given a time frame in which to do so by the crew – we would never tell you to “come back later” without referencing an amount of time.
If a guest has a morning and afternoon photo session, our schedule; available online 1 week prior to the event, will have information about which Passes and Batches will queue in each session. If you have any questions please email firstname.lastname@example.org, or alternatively you can join our forum and the moderators and forum members will be able to offer assistance.
How many tickets can I purchase at once?
Our online store restricts orders to 10 photo shoot tickets. Should you wish to purchase more than this amount, you would need to book across multiple orders.
Can my friend and I both be in the same picture?
Yes, however it is still one ticket per person. You can have two people in the picture but you would need to book two tickets and you would receive a print each, with the option to change pose between photographs should you wish to, and if you’re quick!
What time will the prints be ready for collection?
Photographs are printed instantly! They will be ready as you leave the photo area.
When will my jpegs be available for purchase?
We will make every effort to make all images available as soon as possible after the event, it usually takes 2 – 3 weeks for the team to upload them to our Jpeg online store. We appreciate your patience on this matter.
Please note that whilst this is an extra service at an additional cost. There is a small possibility that not all images can be recovered from an event for one reason or another, and as such we aren’t able to guarantee that every image taken will be available.